Refund & Return Policy
Customer satisfaction is our continuous goal. If you are not completely satisfied with your purchase,
simply return the merchandise to ceramicpens within 90* days. We, in our discretion, will repair it, replace it, or,
based on your method of payment with a valid receipt, refund your money.
Once you want to make a return, please remember to contact our Customer Service via e-mail at Sale@ceramicpens.com first.
It would be more quickly replied if you can provide the details of your order in the e-mail，such as payment number，order number，etc. By doing this, tell us what’s going on with your order and what you need us to do for you.
For all returns, please keep the receipt or invoice with you. Keep the merchandise clean and unused with the original label（include all manufacturers’ original packing materials, manuals and accessories with the item）， to ensure a quick and hassle-free return.
simply return the merchandise to ceramicpens within 90* days. We, in our discretion, will repair it, replace it, or,
based on your method of payment with a valid receipt, refund your money.
Once you want to make a return, please remember to contact our Customer Service via e-mail at Sale@ceramicpens.com first.
It would be more quickly replied if you can provide the details of your order in the e-mail，such as payment number，order number，etc. By doing this, tell us what’s going on with your order and what you need us to do for you.
For all returns, please keep the receipt or invoice with you. Keep the merchandise clean and unused with the original label（include all manufacturers’ original packing materials, manuals and accessories with the item）， to ensure a quick and hassle-free return.